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Terartai is a social enterprise that voices out stories and gifts of everyone, including artists from underrepresented communities. We believe that including artists with special-needs. #EveryoneHasAGift, Together, we can build a more inclusive world that is more sustainable and regenerative. Learn more about Our Impacts Who We've Worked With

Privacy Policy At PT Terartai Cipta Kreasi, we are committed to protecting the privacy and confidentiality of all the personal information we obtain. This Subject Privacy Notice aims to provide a clear understanding of how we collect, use, and safeguard personal data, while also informing individuals (referred to as “subjects”) about their rights regarding their personal information. “You” or “your” refers to visitors of this website, individuals associated with Terartai’s clients, vendors, subcontractors, and anyone who accesses our applications. ​ We respect your ability to make informed choices about the collection and use of information about you, and we are committed to honoring the decisions you make regarding the collection and use of your data. ​ In this Privacy Notice, references to “we,” “our,” or “us” refer to PT Terartai Cipta Kreasi, a company incorporated in Indonesia. Our registered office is at Soho Office Park, Unit 28, Lantai 2, Jl. Gading Serpong Boulevard No.Kav.28, Curug Sangereng, Kec. Klp. Dua, Kabupaten Tangerang, Banten 15810. ​ The types of personal data we collect about you To provide transparency regarding the types of personal data we collect, we have categorized them into four types. Please note that this list does not imply that we have or will collect all of these types of information about you. a. Identity Data This includes your name, aliases, username, identity number, birth date, sex, and similar identifiers. b. Contact Details This includes your email address, telephone number (home, mobile, and/or business), home and/or office address, and company name. c. Our communication with you When you communicate with us via email, telephone, or other means, we may retain a record of our communication. Our customer service team may also document your inquiries, complaints, needs, or other purposes in our database. Additionally, we may collect information that you choose to share with us, such as when you fill out a suggestion or complaint form. d. Usage Data This includes information about your usage of our website. We may collect and store general Internet data, such as your domain name, browser type, device, date and time of access, the specific web pages you visited on our site, the referring Uniform Resource Locator (URL), and the duration of your visit on each page. ​ ​ How we obtain personal data about you We collect your personal data through various means, including: a. Directly from you This occurs when you provide us with your personal data directly. For instance, when you correspond with us via email or engage in other direct interactions with us, such as completing a form on our website. b. Monitoring and interactions We may collect your personal data by monitoring your use of our websites, your interactions with any marketing materials we send to you, or any email communications sent to or received from you. c. Third-party sources We may receive your personal data from third-party sources. For example, we may collect information about you to assist our clients as part of our client acceptance procedures. Additionally, we may receive information about you from recruitment agencies for recruitment purposes. d. Publicly available sources We may utilize publicly available sources, such as professional networking platforms like LinkedIn. This enables us to maintain accurate and up-to-date contact details we already hold for you or for professional networking purposes. ​ ​ Use of Your Information We will utilize the aforementioned categories of personal data that we collect about you for the following purposes: a. To provide customer care and support services b. To respond to your inquiries, process requests, or communicate with you regarding employment, supplier affiliations, and programs or services c. To ensure the provision and maintenance of the Service d. To keep you informed about any changes to our Service e. To enable your participation in interactive features of our Service, if and when you choose to do so f. To provide analyses and valuable insights to enhance and improve our Service g. To monitor the usage patterns and trends of our Service h. To detect, prevent, and address any technical issues that may arise i. To send newsletters and digest emails. If you no longer wish to receive our newsletters, digest emails, or similar communications you can contact us at hello@terartai.com. ​ ​ Who Can Access Your Personal Data ? We only share and disclose your data in the following circumstances: a. Vendors, Consultants, and Other Third-Party Service Providers We may share your data with third-party vendors, service providers, subcontractors, or agents who perform services for us or on our behalf. These parties may require access to your data to carry out their work, such as payment processing, data analysis, and email delivery. We ensure that these third parties are held to the same standards as our employees, and we will inform you if any third-party data processors have used your data as part of their engagement with us. We do not share, sell, rent, or trade your data with third parties for their promotional purposes. b. Vital Interests and Legal Rights We may disclose your data if we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, illegal activities, or as evidence in litigation in which we are involved. c. Compliance with Laws We may disclose your data if we are legally required to do so to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes. This includes responding to court orders or subpoenas and meeting national security or law enforcement requirements as requested by public authorities. d. With Your Authorization We may disclose your personal data for any other purpose with your authorization. Your Rights of Access, Correction, Erasure, and Restriction As an individual whose data is being processed, you are entitled to various rights, including: a. Access and Obtention of a Copy of Your Data You have the right to request access to your personal data and obtain a copy of it. b. Rectification of Incorrect or Incomplete Data If you believe that the personal data we hold about you is incorrect or incomplete, you have the right to request its correction or completion. c. Deletion or Restriction of Processing In certain circumstances, you have the right to request the deletion or restriction of your personal data. This may apply, for example, when the data is no longer necessary for the purposes for which it was collected. d. Objection to Processing You have the right to object to the processing of your personal data if we are relying on legitimate interests as the legal basis for processing. e. Data Portability If applicable, you have the right to request the transfer of your personal data to another data controller or to receive a copy of your personal data in a structured, commonly used, and machine-readable format. f. Withdrawal of Consent If you provide authorization for the processing of your personal data, you have the right to withdraw that authorization at any time. This will not affect the lawfulness of processing based on consent before its withdrawal. To exercise any of these rights or if you have any questions regarding the processing of your personal data, please email us at hello@terartai.com . Please note that certain exceptions and limitations may apply to these rights as permitted by applicable data protection laws. We will respond to your request in accordance with the relevant legal requirements. ​ ​ Data Retention We will retain your personal information as needed to provide you with services or product information, respond to inquiries, consider your employment application, partner with you, or fulfill contractual, statutory, or other legal obligations. This includes retaining the data for the duration necessary to fulfill the purposes for which it was collected unless a longer retention period is mandated or permitted by law. We will take reasonable measures to ensure that your personal information is securely stored and protected against unauthorized access, disclosure, alteration, or destruction. Tracking and cookies data We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Cookies enhance the user experience by storing and managing status, preferences, and other user-related information. In other words, cookies allow a website to remember a user’s actions or preferences over time. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. We also employ tracking technologies such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to decline all cookies or to notify you when a cookie is being sent. However, if you choose to decline cookies, certain portions of our Service may not be accessible to you. Here are some examples of the types of Cookies we use: Session cookies. We use Session Cookies to operate our Service. Preference cookies. We use Preference Cookies to remember your preferences and various settings. Security cookies. We use Security Cookies for security purposes. ​ ​ Links to Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise reviewing the Privacy Policy of every site you visit. Please note that you can access third-party sites by clicking on hyperlinks within our Site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. ​ ​ Disclosure of Data Terartai may disclose your Personal Data in the good faith belief that such action is necessary to: Comply with a legal obligation Protect and defend the rights or property of Terartai Prevent or investigate possible wrongdoing in connection with the Service Protect the personal safety of users of the Service or the public Protect against legal liability ​ ​ Transfer of Data Your information, including Personal Data, may be transferred to and stored on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. ​ If you are located outside Indonesia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Indonesia and process it there. ​ By consenting to this Privacy Policy and submitting your information, you acknowledge and agree to the transfer of your data as described above. ​ Terartai will take all the necessary and reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. We will not transfer your Personal Data to any organization or country unless we have implemented adequate controls to ensure the security of your data and other personal information. ​ ​ Security of Data The security of your data is important to us, and we have adopted and strictly adhere to ISO 27001:2013 standards. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot provide an absolute guarantee of its security. ​ ​ Ana lytics We may use third-party Service Providers like Google Analytics to monitor and analyze the use of our Service. Google Analytics is a web analytics service. Read the Privacy Policy for Google Analytics here: https://www.google.com/analytics/terms/ Children’s Privacy Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18 without the consent of a parent or guardian. ​ If you are a parent or guardian and you believe that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers. ​ ​ Contact U s If you have any questions about this Privacy Policy, please contact us at hello@terartai.com .

Return and Exchange Policy 1. Returns & Exchanges W e accept exchanges only on most products within 14 days of purchase. To be eligible for a return, your item must be in its original condition and packaging. Some products may not be eligible for return due to hygiene, safety, or other reasons. These products will be marked as non-returnable. To initiate an exchange, kindly get in touch with us by filling in this fo rm — providing your order number, WhatsApp contact, the reason for your return, and an unboxing video of the product. Please select th e appropriate option from the checkbox (e.g., size mismatch, incorrect color, item defect, or specify 'other'). Rest assured, we will reach out to you within 48 hours to assist with your request. Please note that exchanges can be made for items of equal monetary value. ​ ​ 2. R efu nds Regrettably, we do not offer refunds 3. Shipping Cost All shipping costs are non-refundable. You will be responsible for paying for your shipping costs for exchanging your item. ​ ​ ​ ​ 4. Contact Information If you have any questions or concerns about our exchange policy, please contact us at: Email: hello@terartai.com Phone Number/WhatsApp: +62 877 5167 4447

FAQ About Us Shipping Where to Find Us How to Collab Payment Options How to Volunteer Return and Exchange About Us Is the packaging eco-friendly as well? While we prioritize sustainability by reducing plastic usage in our packaging, we must occasionally use plastic for long-distance deliveries to safeguard our products' integrity. How does this benefit the artists? In many ways. It is very difficult for people with special-needs, especially in Indonesia. How much of the money goes to the artists? The allocation of funds to artists varies between 5% and 20%, contingent on the project type. We distribute these funds directly to the artists semi-annually. Occasionally, we also contribute portions of our earnings to support special-needs non-profit organizations in need. Why do the special-needs artists need money? Aren't their families taking care of them? The allocation of funds to artists varies between 5% and 20%, contingent on the project type. We distribute these funds directly to the artists semi-annually. Occasionally, we also contribute portions of our earnings to support special-needs non-profit organizations in need. What does Terartai mean? We chose the name Terartai, drawing inspiration from the Indonesian word 'Teratai,' signifying lotus flowers. This choice reflects our appreciation for the lotus flower's philosophy, reminding us that every aspect of life has a purpose, and beauty can emerge from adversity. About Us Where to Find Us Do you have physical stores where these products are displayed? Bali The Elementum The Elementum, Jl. Pantai Bingin Pecatu, Kec. Kuta Selatan Bali, 80361 Jakarta Museum MACAN Giftshop AKR Tower Level M Jl. Panjang No.5, Kb. Jeruk Kec. Kb. Jeruk, Kota Jakarta Barat Daerah Khusus Ibukota Jakarta 11530 How do I stay up to date on new products and releases? Please subscribe to our newsletter and be sure to follow our Instagram . Can I sign up for a newsletter of updates and new products? Yes, you can! You can subscribe here. Where to Find Us Payment Options Do you offer discounts? We do not offer discounts, as our pricing accurately reflects the actual production costs, enabling us to provide fair compensation to our suppliers. Additionally, we allocate a share of our proceeds to our gifted artists, supporting their pursuit of sustainable income. Is the price for custom orders the same as retail? Our custom pricing differs from our retail pricing, with the unit price being slightly lower than the retail price. However, we do require a minimum order quantity of 50 units. Currencies Our main currency on the website is IDR. What are the acceptable method of payments? All major credit cards, bank transfers (virtual account), GOPAY. Payment Options Return and Exchange Do I get a refund or exchange of a product if it isn't long-lasting and durable as in the description? Please see our exchange policy on this page . Return and Exhange Shipping How long is shipping to Europe? Shipping to Europe usually takes around 10–14 days. Can I request a gift wrap or personaliz ed message when buying the product? Of course! Is the shipping cost different for bulk orders? Yes, our team will calculate the shipping cost based on weight and distance. For more details on shipping information, please visit our Shipping Information page. Shipping How to Collab Can one ask for unique designs by these artists? (For a certain extra compensation) Yes, you can. Please visit our Collaborate with Us page. How to Collab How to Volunteer Can one Volunteer from abroad? Yes you can, please visit our Volunteer with Us page for more information or contact us at hello@terartai.com . How to Volunteer

Our Gifted Artists The original artwork on your item was co-created by one of our gifted artists here. Most of the artists in our community find it difficult to communicate verbally, but art paves the way for them to tell their stories. Alaric Omar Read More Atha & Arka Read More Jeffry Oentoro Read More Makoto Asari Read More Wijaya Kumar Read More Allen Chandra Read More Daniel Gunawan Read More Joshua Hans Read More Rod Frederiko† Read More Anthony Jim Read More Darel Alvaro Read More Kenzie Read More Shouji Uezumi Read More Anthony Ryadi Read More Gerry Mahadi† Read More Kenzo Lim Read More Steffi Kurniawan Read More

amplifyer of change Become an You can be an amplifyer of change through Socially Impactful Corporate Gifting Our personalized corporate gifts transcend mere gestures – they embody thoughtfulness and our commitment to ESG values. More than expressions of appreciation, these gifts symbolize inclusivity and equal opportunity. By choosing us, you actively contribute to positive change and environmental responsibility. Our social initiatives empower talented individuals, ensuring everyone has an equal chance to belong and contribute. The Upcycle Project minimizes fabric waste, making every gift an environmentally conscious choice. Have surplus fabric? Partner with us to turn it into meaningful, impactful gifts. Brand Collaboration Terartai is a social enterprise that champions inclusivity in Indonesia. We are always excited to team up for meaningful collaborations that make a positive impact. Whether you are a brand, influencer, stockist, or media we're open to your ideas on how we can work together to promote inclusivity and sustainability. Excited to create change together! Personalise Your Gift Give your gifts a unique touch. Think about adding your Company Logo. Reach us at hello@terartai.com Join our inclusive movement Democratise hope for everyone, including families with special-needs children. Champion inclusivity through creativity. Economically empower special-needs artists. Improve quality of life of our gifted artists beyond economic values. Becoming a part of the solution to minimizing fabric waste. Read more about TERARTAI UPCYCLE PROJECT initiative. with us will spark change by: Every collaboration By working together with us, you help our artists to have a sense of achievement, and to be heard and accepted by society at large. Process Our Typical Contact Us Step 1: Collaboration Form Schedule Brainstorming Session Step 2: Co-Creation Session Step 3: Production Time Step 4: Delivery Step 5: Our previous Collaboration The Elementum

Shipping Information All in-stock items will be dispatched within 2 business days of your order placement, excluding weekends and public holidays. Once shipped, you will receive an email containing the tracking information. Anticipated delivery times are as follows: For Jabodetabek: The delivery rate is IDR 10,000. We offer free shipping for purchases totaling more than IDR 1,000,000. Expect delivery within 1 to 3 business days. For locations outside Jabodetabek in Indonesia: The delivery rate is IDR 30,000. We offer free shipping for purchases totaling more than IDR 1,500,000. Delivery typically takes 5 business days. ​ In a rush? Feel free to reach out to our Admin at hello@terartai.com for expedited or express shipping options directly from our studio. Additional charges may apply for this service.

Stories How Our Artists Tell Their Most of our artists are autistic and non-verbal. However, after going through a long journey of therapies and communication classes (including PECS and ABA), our artists become able to communicate their thoughts, although not verbally. ​ Using their iPads, communication boards, and google form they direct our team about what they hope to paint, voice out, and ultimately their stories. Every artwork that our artists make is so special because it carries their stories and their hard work so they can be here and contribute their gifts to the world around them. Behind The Artworks Our Process Brainstorming With the help of the artists' teachers, families, and therapies we spend a few days having a discussion with our artists. The discussion topics vary, depending on the theme of our project or collection. However, in this phase our objective is to understand what our artists hope to voice out, ultimately paint.

Partnership and Collaboration Our mission is to build a more inclusive world by voicing out stories and gifts of everyone including artists from underrepresented communities. We know we can't do this alone, therefore we are always looking for different and meaningful collaborations to echo our mission further. ​ Please reach out and share your ideas to hello@terartai.com or send us a WhatsApp at +62 877 5167 4447

Looking for a customised gift for your company that is meaningful, impactful and is in line with your morals? We’d love to work with you! Made to Order to create the most meaningful gift for your brand or company. Our co-creation process allows you to customise and align the artworks on your gift with your brand purpose, morals and campaign. A portion of the proceeds will be contributed to the gifted artists involved in the project to empower their vocational opportunities, improve their quality of life, and value their creativity. A brief overview of the customisation journey. 1 First, we will have a discussion with you about the concept/theme, and decide which souvenir item best suits you. ( 1 day ) 2 Once, the theme is selected we will have a conversation with our gifted community about the theme to understand their point of view about it. ( ~ 3 days ) 3 Our team will make an illustration that can meaningfully summarise their point of view. ( ~ 5 days ) 4 We will paint the illustration together as a community at SLB Kyriakon or via zoom (your choice!), and you can join too! We call this the co-creation day! ( 1 day ) 5 We will compile and share all the artworks generated to you. ( 3 days ) 6 You can choose 3-5 of your favourite artworks to be produced into your souvenir of your choice! ( 2 days ) 7 Production time! ( at least 3 weeks, depending on quantity ) 8 Delivery & Spread the love! ( up to 3 days ) Choosing the most meaningful merchandise that is relevant to your needs. Scarves Collaboration: The Elementum Client: Indesso Co-created with our gifted artists, the artwork represents how sustainability is perceived through their special lens, and how there are seasons for everything. The colours used in the artwork are also adapted to Indesso’s corporate colours. Client: Easton Urban Kapital Easton Urban Kapital is a property developer who was looking to give meaningful gifts to their home buyers as a welcome gift. Co-created with our gifted artists, the artwork represents the importance of foundation and solid ground when building a home, aligned with their company’s philosophy. Client: Duvaderm Duvaderm, a local skincare producer, was looking to create a meaningful Christmas gifts that were going to be distributed to their clients and partners. The company had a theme about hopes and dreams, and asked our artists to express their hopes and dreams into paintings. The flying kite represents our freedom to dream while still anchored to our roots and foundations.