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FAQ

About Us

  1. Is the packaging eco-friendly as well? 
    While we prioritize sustainability by reducing plastic usage in our packaging, we must occasionally use plastic for long-distance deliveries to safeguard our products' integrity.
     
  2. How does this benefit the artists? 
    In many ways. It is very difficult for people with special-needs, especially in Indonesia.
     
  3. How much of the money goes to the artists? 
    The allocation of funds to artists varies between 5% and 20%, contingent on the project type. We distribute these funds directly to the artists semi-annually. Occasionally, we also contribute portions of our earnings to support special-needs non-profit organizations in need.
     
  4. Why do the special-needs artists need money? Aren't their families taking care of them?
    The allocation of funds to artists varies between 5% and 20%, contingent on the project type. We distribute these funds directly to the artists semi-annually. Occasionally, we also contribute portions of our earnings to support special-needs non-profit organizations in need. 
     
  5. What does Terartai mean?
    We chose the name Terartai, drawing inspiration from the Indonesian word 'Teratai,' signifying lotus flowers. This choice reflects our appreciation for the lotus flower's philosophy, reminding us that every aspect of life has a purpose, and beauty can emerge from adversity.
About Us

Where to Find Us

  1. Do you have physical stores where these products are displayed? 
    Bali
    The Elementum
    The Elementum, Jl. Pantai Bingin
    Pecatu, Kec. Kuta Selatan
    Bali, 80361

    Jakarta
    Museum MACAN Giftshop
    AKR Tower Level M
    Jl. Panjang No.5, Kb. Jeruk
    Kec. Kb. Jeruk, Kota Jakarta Barat
    Daerah Khusus Ibukota Jakarta 11530
     
  2. How do I stay up to date on new products and releases? 
    Please subscribe to our newsletter and be sure to follow our Instagram.
     
  3. Can I sign up for a newsletter of updates and new products? 
    Yes, you can! You can subscribe     here.
Where to Find Us

Payment Options

  1. Do you offer discounts? We do not offer discounts, as our pricing accurately reflects the actual production costs, enabling us to provide fair compensation to our suppliers. Additionally, we allocate a share of our proceeds to our gifted artists, supporting their pursuit of sustainable income. 
     
  2. Is the price for custom orders the same as retail? 
    Our custom pricing differs from our retail pricing, with the unit price being slightly lower than the retail price. However, we do require a minimum order quantity of 50 units.
     
  3. Currencies
    Our main currency on the website is IDR.
     
  4. What are the acceptable method of payments?
    All major credit cards, bank transfers (virtual account), GOPAY.
Payment Options

Return and Exchange

Do I get a refund or exchange of a product if it isn't long-lasting and durable as in the description?

Please see our exchange policy on this page.

Return and Exhange

Shipping

  1. How long is shipping to Europe?
    Shipping to Europe usually takes around 10–14 days.
     

  2. Can I request a gift wrap or personalized message when buying the product?
    Of course!
     

  3. Is the shipping cost different for bulk orders?
    Yes, our team will calculate the shipping cost based on weight and distance.

 

For more details on shipping information, please visit our Shipping Information page. 

Shipping

How to Collab

Can one ask for unique designs by these artists? (For a certain extra compensation)

Yes, you can. Please visit our Collaborate with Us page.

How to Collab

How to Volunteer

Can one Volunteer from abroad?

Yes you can, please visit our Volunteer with Us page for more information or contact us at hello@terartai.com.

How to Volunteer
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