Privacy Policy

At PT Terartai Cipta Kreasi, we are committed to protecting the privacy and confidentiality of all the personal information we obtain. This Subject Privacy Notice aims to provide a clear understanding of how we collect, use, and safeguard personal data, while also informing individuals (referred to as “subjects”) about their rights regarding their personal information. “You” or “your” refers to visitors of this website, individuals associated with Terartai’s clients, vendors, subcontractors, and anyone who accesses our applications.

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We respect your ability to make informed choices about the collection and use of information about you, and we are committed to honoring the decisions you make regarding the collection and use of your data.

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In this Privacy Notice, references to “we,” “our,” or “us” refer to PT Terartai Cipta Kreasi, a company incorporated in Indonesia. Our registered office is at Soho Office Park, Unit 28, Lantai 2, Jl. Gading Serpong Boulevard No.Kav.28, Curug Sangereng, Kec. Klp. Dua, Kabupaten Tangerang, Banten 15810.

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The types of personal data we collect about you

To provide transparency regarding the types of personal data we collect, we have categorized them into four types. Please note that this list does not imply that we have or will collect all of these types of information about you.

 

a. Identity Data

This includes your name, aliases, username, identity number, birth date, sex, and similar identifiers.

 

b. Contact Details

This includes your email address, telephone number (home, mobile, and/or business), home and/or office address, and company name.

 

c. Our communication with you

When you communicate with us via email, telephone, or other means, we may retain a record of our communication. Our customer service team may also document your inquiries, complaints, needs, or other purposes in our database. Additionally, we may collect information that you choose to share with us, such as when you fill out a suggestion or complaint form.

 

d. Usage Data

This includes information about your usage of our website. We may collect and store general Internet data, such as your domain name, browser type, device, date and time of access, the specific web pages you visited on our site, the referring Uniform Resource Locator (URL), and the duration of your visit on each page.

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How we obtain personal data about you

We collect your personal data through various means, including:

 

a. Directly from you

This occurs when you provide us with your personal data directly. For instance, when you correspond with us via email or engage in other direct interactions with us, such as completing a form on our website.

 

b. Monitoring and interactions

We may collect your personal data by monitoring your use of our websites, your interactions with any marketing materials we send to you, or any email communications sent to or received from you.

 

c. Third-party sources

We may receive your personal data from third-party sources. For example, we may collect information about you to assist our clients as part of our client acceptance procedures. Additionally, we may receive information about you from recruitment agencies for recruitment purposes.

 

d. Publicly available sources

We may utilize publicly available sources, such as professional networking platforms like LinkedIn. This enables us to maintain accurate and up-to-date contact details we already hold for you or for professional networking purposes.

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Use of Your Information

We will utilize the aforementioned categories of personal data that we collect about you for the following purposes:

 

a. To provide customer care and support services
b. To respond to your inquiries, process requests, or communicate with you regarding employment, supplier affiliations, and programs or services
c. To ensure the provision and maintenance of the Service
d. To keep you informed about any changes to our Service
e. To enable your participation in interactive features of our Service, if and when you choose to do so
f. To provide analyses and valuable insights to enhance and improve our Service
g. To monitor the usage patterns and trends of our Service
h. To detect, prevent, and address any technical issues that may arise
i. To send newsletters and digest emails. If you no longer wish to receive our newsletters, digest emails, or similar communications you can contact us at hello@terartai.com.

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Who Can Access Your Personal Data?

We only share and disclose your data in the following circumstances:

 

a. Vendors, Consultants, and Other Third-Party Service Providers

We may share your data with third-party vendors, service providers, subcontractors, or agents who perform services for us or on our behalf. These parties may require access to your data to carry out their work, such as payment processing, data analysis, and email delivery. We ensure that these third parties are held to the same standards as our employees, and we will inform you if any third-party data processors have used your data as part of their engagement with us. We do not share, sell, rent, or trade your data with third parties for their promotional purposes.

 

b. Vital Interests and Legal Rights

We may disclose your data if we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, illegal activities, or as evidence in litigation in which we are involved.

 

c. Compliance with Laws

We may disclose your data if we are legally required to do so to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes. This includes responding to court orders or subpoenas and meeting national security or law enforcement requirements as requested by public authorities.

 

d. With Your Authorization

We may disclose your personal data for any other purpose with your authorization.

 

Your Rights of Access, Correction, Erasure, and Restriction

As an individual whose data is being processed, you are entitled to various rights, including:

 

a. Access and Obtention of a Copy of Your Data

You have the right to request access to your personal data and obtain a copy of it.

 

b. Rectification of Incorrect or Incomplete Data

If you believe that the personal data we hold about you is incorrect or incomplete, you have the right to request its correction or completion.

 

c. Deletion or Restriction of Processing

In certain circumstances, you have the right to request the deletion or restriction of your personal data. This may apply, for example, when the data is no longer necessary for the purposes for which it was collected.

 

d. Objection to Processing

You have the right to object to the processing of your personal data if we are relying on legitimate interests as the legal basis for processing.

 

e. Data Portability

If applicable, you have the right to request the transfer of your personal data to another data controller or to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

 

f. Withdrawal of Consent

If you provide authorization for the processing of your personal data, you have the right to withdraw that authorization at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights or if you have any questions regarding the processing of your personal data, please email us at hello@terartai.com. Please note that certain exceptions and limitations may apply to these rights as permitted by applicable data protection laws. We will respond to your request in accordance with the relevant legal requirements.

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Data Retention

We will retain your personal information as needed to provide you with services or product information, respond to inquiries, consider your employment application, partner with you, or fulfill contractual, statutory, or other legal obligations. This includes retaining the data for the duration necessary to fulfill the purposes for which it was collected unless a longer retention period is mandated or permitted by law. We will take reasonable measures to ensure that your personal information is securely stored and protected against unauthorized access, disclosure, alteration, or destruction.

 

Tracking and cookies data

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Cookies enhance the user experience by storing and managing status, preferences, and other user-related information. In other words, cookies allow a website to remember a user’s actions or preferences over time.

Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. We also employ tracking technologies such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to decline all cookies or to notify you when a cookie is being sent. However, if you choose to decline cookies, certain portions of our Service may not be accessible to you.

Here are some examples of the types of Cookies we use:

• Session cookies. We use Session Cookies to operate our Service.

• Preference cookies. We use Preference Cookies to remember your preferences and various settings.

• Security cookies. We use Security Cookies for security purposes.

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Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise reviewing the Privacy Policy of every site you visit. Please note that you can access third-party sites by clicking on hyperlinks within our Site.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

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Disclosure of Data

Terartai may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation

• Protect and defend the rights or property of Terartai

• Prevent or investigate possible wrongdoing in connection with the Service

• Protect the personal safety of users of the Service or the public

• Protect against legal liability

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Transfer of Data

Your information, including Personal Data, may be transferred to and stored on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

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If you are located outside Indonesia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Indonesia and process it there.

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By consenting to this Privacy Policy and submitting your information, you acknowledge and agree to the transfer of your data as described above.

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Terartai will take all the necessary and reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. We will not transfer your Personal Data to any organization or country unless we have implemented adequate controls to ensure the security of your data and other personal information.

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Security of Data

The security of your data is important to us, and we have adopted and strictly adhere to ISO 27001:2013 standards. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot provide an absolute guarantee of its security.

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Analytics

We may use third-party Service Providers like Google Analytics to monitor and analyze the use of our Service.

Google Analytics is a web analytics service. Read the Privacy Policy for Google Analytics here: 
https://www.google.com/analytics/terms/

 

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18 without the consent of a parent or guardian.

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If you are a parent or guardian and you believe that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.

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Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@terartai.com.